ROAD TRANSPORTATION MANAGEMENT AND CUSTOMERS SATISFACTION
TABLE OF CONTENT
Title page i
Certification page ii
Dedication iii
Acknowledgement iv
Table of contents vi
List of table xi Abstract xii
CHAPTER ONE: Introduction
1. Background of the study 1
1.2 Statement of the problem 2
1.3 Objectives/purpose of the study 4
1.4 Research question/hypothesis 5
1.5 Significant of the study 5
1.6 Scope of the study 6
1.7 Limitation of the study 6
1.8 Definition of special terms 7
References 8
CHAPTER TWO: Review of the Related Literature
2.1 Theoretical framework 11
2.2 Historical background 15
2.3 Current literature on theories postulated above 16
References 37
CHAPTER THREE: Research Design and Methodology
3.1 Research design 38
3.2 Sources of data 38
3.2.1 Primary source of data 38
3.2.2 Secondary source of data 39
3.3 The population of the study 39
3.4 Determination of sample size 40
3.5 Methods of data collection 41
3.5.1 Questionnaire design, distribution and
collection of responses 41
3.6 Methods of data presentation and analysis 42
CHAPTER FOUR: Data Presentation and Analysis
Data presentation 43
Demographic characteristics 43
CHAPTER FIVE: Summary of Findings, Recommendation Conclusion
5.1 Summary of findings 61
5.3 Conclusion 62
5.2 Recommendation 63
BibliographyAppendixes |
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