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ROAD TRANSPORTATION MANAGEMENT AND CUSTOMERS SATISFACTION

 

TABLE OF CONTENT

 

 

 

Title page                                                                         i

 

Certification page                                                             ii

 

Dedication                                                                       iii

 

Acknowledgement                                                            iv

 

Table of contents                                                             vi

 

List of table                                                                      xi Abstract                                                                               xii

 

       

 

CHAPTER ONE: Introduction

 

1.     Background of  the study                                         1

 

1.2   Statement of the problem                                        2

 

1.3   Objectives/purpose of the study                              4

 

1.4   Research question/hypothesis                                        5

 

1.5   Significant of the study                                            5

 

1.6   Scope of the study                                                   6

 

1.7   Limitation of the study                                             6

 

1.8   Definition of special terms                                               7

 

References                                                               8

 

CHAPTER TWO: Review of the Related Literature

 

2.1   Theoretical framework                                             11

 

2.2   Historical background                                             15

 

2.3   Current literature on theories postulated above       16

 

References                                                               37

 

CHAPTER THREE: Research Design and Methodology

 

3.1   Research design                                                       38

 

3.2   Sources of data                                                        38

 

3.2.1        Primary source of data                                             38

 

3.2.2        Secondary source of data                                         39

 

3.3   The population of the study                                     39

 

3.4   Determination of sample size                                   40

 

3.5   Methods of data collection                                               41

 

3.5.1        Questionnaire design, distribution and

 

collection of responses                                             41

 

3.6   Methods of data presentation and analysis             42

 

CHAPTER FOUR: Data Presentation and Analysis

 

Data presentation                                                    43

 

Demographic characteristics                                    43

 

 

 

CHAPTER FIVE: Summary of Findings, Recommendation Conclusion

 

5.1   Summary of findings                                                       61

 

5.3   Conclusion                                                              62

 

5.2   Recommendation                                                     63

 

 

 

Bibliography                                                           

Appendixes                                                          


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