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The objective of this study on “Public Relations: As A tool of Industrial Harmony. A study of Nigeria Police Headquarters Enugu” look into the internal and external problems of Nigeria police and how the police relations officer has succeeded or failed in resolving problems. Problems such as the welfare of the police, its relationship with the public and how the police manage crowd and crisis in Enugu State. To achieve this, survey research method was adopted with questionnaire as the instrument to elicit responses from the respondents. Findings drawn from the study revealed positive that police serving in Enugu faces internal and external problems such as poor salary, poor equipments at home and offices, insufficient accommodation, poor medical care and poor relationship with the publics; which makes it difficult for the police to manage crisis due to inadequate information from the publics. The study therefore recommended that police should stop extortion, bribery and corruption, brutality, aiding and abating crimes because of their position in the society. The publics should contribute positively to give vital information to the police to fight against crisis. The Police Public Relations Department should handle the internal and external problems through their cordial relationship with the press. Finally the government should take serious maintenance of the police in their welfare, so that they would take their work seriously.




1.1 Background of study

According to the 7th edition of Oxford Advance Dictionary, “Public Relations is described as the business of giving the public‟s, information about a particular organization or person in order to create a good impression.”

Following from the description, the police rely upon the general public for minimum level of support to accomplish their mission public information is very vital to the police, because it is a strongly held value in our culture that the informed and educated citizens are the best participants in democratic government.

Alienation exists because the police and society. Attempts have been made to bridge that gap between the police and the citizens. One often hears police officers say that the Community does not understand the role and how to inter-relate with the community.

In the past, police considered themselves as pure administrative officer, enforcing law without discretion. But today police administration recognizes that discretion is an important role. As a result the police officer forgets his exact role in the force, because he uses discretion method.


The Police Public Relation Officer (PPRO) must be skilled in the management tool POSDCORB, which means Planning, Organizing, Staffing, Directing, Coordinating, Reporting and Budgeting. He does these effectively with the cooperation and supervision of the State Commissioner of Police, Deputy Commissioner of police and other senior police officers. Furthermore, the police public relations officer uses the press to enhance good relationship between the public‟s and the Nigeria police Enugu.

Before the independence of Nigeria in 1960, public relations practice was not popular. Economic, social and political awareness program and activities increased the knowledge of public relations.

Public relations practices were introduced into Nigeria from Britain through the vehicle of colonialism. The introduction of public relations practice in Nigeria was done through the initiative of the colonial government and its obedient servants. Being and adjunct of journalism, public relations became an important element in public communication in the colonial days. The pioneers were already enjoying patronage of the people and those in government. The government felt the need for another branch of communication which would convey subtly, its feelings to the people without really going through the rigors of metal composition of communicative acts, during the Second World War (1940), the government urge for more channels of communication. It became more pronounced, especially in the need to present and analyze information about the war. This eventually led the government to establish an office of information.



1.2 Statement of the problem

Public relations practice, utilizes communication skills and strategies, in order to establish and maintain the several positive linkages among human beings, in the context of society to minimize and eliminate the negative attitudes and behavior.

If the citizens do not trust the police, they will not talk to them. They would avoid police contact therefore, if distrust causes avoidance and failure to communicate, the implications for the police organization are really very dramatic. Citizens will not report crime. They will not give statements to officers who are investigating crimes and they will not testify in court.

When the police organization views the community, it has sworn to protect as a dangerous place full of people who are criminals. The police will be carefully guided when they have contact with the citizens they are expected to be protecting.

This study will look into the internal and external problems of the Nigeria police and how the police public relations officer has succeeded or failed in resolving problems. Problems such as the welfare of the police, its relationship with the public and how the police manage crowd and crisis in Enugu; would be treated.


1.3 Objectives of the study

The objectives of the study are as follows to:

1. Know the general welfare of the police in Enugu state.

2. Deal with the crime preventions and brutality by the police in Enugu state.

3. Determine how cordial the relationship between the police and press in Enugu state exist.

4. Ascertain how police handle crowd and crisis management in Enugu state.

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