Departments MARKETING IMPACT OF INFORMATION TECHNOLOGY IN BANKING INDUSTRY A CASE STUDY OF Zenith Bank

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IMPACT OF INFORMATION TECHNOLOGY IN BANKING INDUSTRY A CASE STUDY OF Zenith Bank
IMPACT OF INFORMATION TECHNOLOGY IN BANKING INDUSTRY A CASE STUDY OF Zenith Bank

ABSTRACT

This project work is on the impact of information technology in the banking industry. And all States Trust Bank will be chosen as a case study.

In doing this, both primary and secondary data were collected to solve the research problem. The population of the study comprises of the personal of all state trust bank and the customers that patronize their services.

The research instrument used for data collection were questionnaire and oral interviews. Tables, frequencies and percentages were used in presenting and analyzing the data collected. The chi square statistics was used at 5 level of significance to test the various hypothesis.

TABLE OF CONTENTS

Title page i

Approval page ii

Dedication iii

Acknowledgement iv

Abstract v

Table of contents vi

CHAPTER ONE

1.0 INTRODUCTION

1.1 Background of the study

1.2 Statement of problem

1.3 Objective of the study

1.4 Research question

1.5 Significance of the study

1.6 Scope of the study

1.7 Limitations of the study

1.8 Definition of terms

CHAPTER TWO

2.0 REVIEW OF RELATED LITERATURE

2.1 Brief history about information technology

2.2 Banking environment in Nigeria

2.3 Application of information system applied in banking industry

2.4 Types of information system allied in banking industry

25 The impact of information technology to Zenith bank Head office in Enugu

2.6 Organizational profile

CHAPTER THREE

3.0 RESEARCH METHODOLOGY

3.1 Sources of data

3.2 Population of study

3.3 Sample of six determination

3.4 Sampling technique

3.5 Method of data treatment

3.6 Research instrument used

3.7 Questionnaire distribution

CHAPTER FOUR

4.0 Data presentation, analysis and interpretation

4.1 Data presentation and interpretation

CHAPTER FIVE

5.0 SUMMARY OF FINDINGS, RECOMMENDATION AND CONCLUSION

5.1 Summary of findings

5.2 Recommendation

5.3 Conclusion

Bibliography


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